Security
K
HG take the security of your personal and account information
seriously to ensure providing you with a secure service we have
security measures in place to protect you.
Identity Protection
We take care to gather the right information from you, to protect you from
identity theft and fraud.
Cyber Security
We are relentless in our pursuit of identifying and mitigating security risks.
Our security framework adheres to the highest international standards,
and we are unwavering in our commitment to continuously enhance our
security controls.
Thorough Verification
We have a number of safeguards to protect our customers including:
Identity Verification - Checks on new customers to determine if the identity
information provided is accurate and not suspicious.
Contact Information Confirmation - All changes to your contact
information are verified with you before we make any changes.
Tracked Deposits & Transfers
All deposits by you to us are recorded by your bank. All your exchanges and
transfers are recorded and saved properly. All transfers from our bank are
also logged. In short, all of your interactions with us are fully documented
and available to you when you need it.
Data Security
We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorized way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third
parties who have a business need to know. They will only process your
personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach where
we are legally required to do so.
Data Retention
We will only retain your personal data for as long as reasonably necessary
to fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, regulatory, tax, accounting, or reporting requirements.
We may retain your personal data for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in
respect to our relationship with you.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorized use or disclosure of your personal
data, the purposes for which we process your personal data and whether
we can achieve those purposes through other means, and the applicable
legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including
Contact, Identity, Financial and Transaction Data) for six years after they
cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request
erasure below for further information.
In some circumstances we will anonymize your personal data (so that it can
no longer be associated with you) for research or statistical purposes in
which case we may use this information indefinitely without further notice
to you.
Tips for Staying Safe Online
Get the latest anti-virus and firewall software
Download updates regularly to make sure you’re
protected against any new online threats.
Update your internet browser
The latest versions have built-in protection against
fake websites and viruses.
Create a strong and easy-to-remember
password
Passwords that combine letters and numbers are
generally harder to guess.
Change your password on a regular basis
It's a good idea to change your password every month.
Never share your password
No employee will ever ask you for your password. If you
receive a call or email from someone claiming to be
from KHG, ignore it and contact us immediately.
Don't let your browser remember your log on
details
It's much safer to re-enter your details every time you
log on, even if it takes slightly longer.
Look after your paper statements
Fraudsters can use information on paper statements
to steal someone’s identity. You should always destroy
your paper statements before throwing them away.
Learn to spot fake emails and websites
Criminals use them to con people into giving away
passwords and bank details – the technical word is
‘phishing’.
Avoid online fraud and con tricks
To protect yourself and your money on the internet, look out for deals that look too good to be true.